Regular maintenance contracts
- Details
- Category: Maintenance
- Published on 14 February 2011
- Hits: 337
As a part of regular service, Mag Informatica offers the possibility of signing a regular application maintenance contract with each application.
Maintenance service is designed to provide excellent service to all application buyers, especially the ones who do not have IT departments or IT staff employed. For most applications maintenance contract is not compulsory. On the other hand, this contract is necessary for applications that are subject to frequent legislative changes and system upgrades, such as polyclinics, associations with members register, etc.
Agency for the Protection of Data Confidentiality insists on contracts between entities that collect personal information, such as patients, members, clients, etc.
When you have a problem and you call us, we will try to solve your problem as soon as possible, even without the contract - but to our clients that do have a contract we are committed to fix the problem within 24 hours of their call. This is unless for justifiable reasons of higher power or similar, we are unable to begin work, but we guarantee you'll be able to continue with your work. Most of the problems will, of course, be resolved much faster, but even for some larger problems we guarantee removal in the shortest possible time.
Advantages of the regular maintenance contract
The regular maintenance contract gives all the signatories an advantage when resolving any software problems. Similarly, the contract guarantees lower prices of non-contractual hours after contractual hours are spent, up to as much as 50% of regular hourly rates.
Legal obligations of personal information database registration
ALL legal persons that collect personal information of clients, employees or partners as legal entities, and store that information in any written form (identification number, PIN, MB (?) ...), have a legal obligation to report the existence of these databases to the Agency for the Protection of Personal Data. It depend on the country, but most contries have similar legislation system about personal data security.
What does contractual system maintenance involve?
Maintenance contract involves maintenance of products, help and advice, as well as interventions.
- Basic maintenance of software products
- Client’s right to receive help and advice by phone
- Interventions on remote computers of a client
- Interventions on a computer at the location of a client
Basic maintenance of software products
- New versions and variants of software products in which their work is synchronised with the legal and implementing regulations and their amendments, within the frame of existing functionality;
- Improvements of software products which remove the identified mistakes in the work of software products;
- New versions and variants of software products which improve the performance of software products (speed, response, and similar), within the frame of existing functionality;
Client’s right to receive help and advice by phone
Technical support service is available to the client on weekdays, 09:00 -16:00 h CET. Client phone support service includes telephone responses to inquiries about the use of application, help to identify and confirm the cause of irregularities in the work of a user or software products, and advice on how to avoid certain problems or improve the use of software products. Technical support service does not include the basic training of users for work with software products that they have not used before.
Interventions on remote computers of a client
As a part of primary technical support, client has a right to interventions on remote computers, the aim of which is to install new versions of software products and remote diagnostics. This form of technical support is given only if a client provides the below stated technical requirements at a particular location, and complies with procedures on protection of access to system and data at a specific location that were prescribed in advance.
Necessary technical requirements include the following: - direct telephone line – minimal ADSL internet access.
Interventions on a computer at the location of a client
As a part of primary technical support, client has a right to intervention on computers at the location of a client, the aim of which is to install new versions of software products and diagnostics. In this intervention a client is charged with material costs that arise, such as travel expenses, daily allowances, accommodation costs, etc.
Guarantee of confidentiality of the data
Mag Informatica commits to its clients that all the data collected during the development of a programme or its use will be declared secret, and accordingly protected. All the data will be considered a business secret for the entire duration of the business relationship, but also after its termination, and shall not in any way be made available to third parties without the prior written consent by the client.
What do you gain by becoming our contractual user?
These are some of the benefits gained by our contract signatories:
- Installation, removal and re-installation of system and applications (programmes)
- Optimisation (adjustment) of an application (programme)
- Server installation
- Maintenance of server functionality (database holder, server)
- Installation of work stations
- Maintenance of work sites functionality
- Regular installation of service packs and patches
- The priority upon technical support
- Removal of problems within 24-48h
- Synchronizing applications with legislative amendments, the order of priorities for a new version of an application
- Consultations, help, advice and interventions concerning the use of equipment
- Suggestions and proposals for system improvement
- Phone service (consultations)
- Emergency interventions - the response in the shortest possible time after business hours and on weekends and holidays
- Prompt delivery of basic application components
- Special discounts when ordering other applications
- Special discounts for recommending our services to client’s partners
- Fast, expert, efficient and professional service
- The price of a contractual hour is twice cheaper than the price of a non-contractual hour of application maintenance
- Regular annual application maintenance
Each application requires regular monitoring, new functionality upgrades and correction of identified mistakes. With the growth of turnover and the total content within the application, it is necessary to further optimise applications and continue the development in order to enable the user a smooth business development.
Each Mag Informatica application is subject to regular annual maintenance at the end of the year. This procedure cleans and compresses the database, performs the additional data backup, and similar. It starts the new business year and closes the old one.